“Every problem is an opportunity in disguise.” – President John Adams These famous words were spoken well before online business review sites such as Yelp, Facebook, and Google+ existed, but the message can still be applied when a business receives a bad review. Since it is roughly 25 times more expensive to acquire a new customer than it is to …
Handling Negative Reviews: Best Practices
Let’s face it – negative reviews happen. A customer has a bad experience with your business and posts about it on your Facebook, Yelp, or Google+ page for all the world to see. Now what? You might panic and feel tempted to defend your employees, products and services — or worse, delete your page altogether. But remember this: At the …
What Customers Hate Most About Bad Customer Service
Disgruntled customers have a habit of spouting off to family and friends about their less than satisfying experience with a company or brand and will likely stop doing business with that company all together. What’s worse than venting to family members is having that customer take their dissatisfaction to social media networks. More than 60 percent of consumers are influenced …
National Customer Service Week- Better Your Business
Great customer service is important to a company quite simply because a company does not exist without its customers. Your customers spend money with your business in anticipation that when they have a product or service issue they can speak with someone who can resolve that issue immediately. However, customer service does not just exist when there is a problem. …
