“Every problem is an opportunity in disguise.” – President John Adams These famous words were spoken well before online business review sites such as Yelp, Facebook, and Google+ existed, but the message can still be applied when a business receives a bad review. Since it is roughly 25 times more expensive to acquire a new customer than it is to …
Handling Negative Reviews: Best Practices
Let’s face it – negative reviews happen. A customer has a bad experience with your business and posts about it on your Facebook, Yelp, or Google+ page for all the world to see. Now what? You might panic and feel tempted to defend your employees, products and services — or worse, delete your page altogether. But remember this: At the …
What Customers Hate Most About Bad Customer Service
Disgruntled customers have a habit of spouting off to family and friends about their less than satisfying experience with a company or brand and will likely stop doing business with that company all together. What’s worse than venting to family members is having that customer take their dissatisfaction to social media networks. More than 60 percent of consumers are influenced …
7 Keys Points to Improving Your Customer Service
With the large amount of competition out there, strengthening your customer service skills is extremely important when trying to generate repeat customers. It’s important to make sure that your customer service representative(s) has the right skills for handling your customers’ needs. Managing expectations is one of the most important aspects to maintaining a healthy & rewarding relationship with clients. Consistently having positive interactions …
How To Establish Trust With Your Customers
Building trust with your customers is essential to the success of your business. It is important to build trust in your early encounters and maintain that trust throughout the duration of your relationship. Regardless of business size or industry, trust is an essential component in success. How do you build this kind of relationship with your customers? Right from the …
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